Better Connected

ENERGY ADVISORY BUILT FOR SCHOOL ESTATES

Most energy firms treat a school as a small business with a large bill. We treat it as what it is: a multi-site estate with charitable governance, budget cycles set around the academic year and no tolerance for surprises in the operating budget.

For trusts and school groups the complexity multiplies. Procurement, renewal timing and reporting need to stay aligned across sites that sit under one ownership structure but operate day to day as separate schools. We manage exactly that structure today, in practice rather than in theory.

Better Connected exists because the energy consultancy market had a problem it was not willing to admit. Too many people calling themselves advisors were really salespeople. The distinction matters. An advisor tells you what is best for you, including when that is not what earns them the most.

We were founded in 2009 and are headquartered in Congleton, Cheshire. The business was built around a single operating principle. If we tell you the truth about what your bill contains, how we are paid, what is genuinely worth doing and what is industry theatre, you will trust us with your next contract and the one after that. Our client retention rate is 90 percent. We think those two facts are connected.

What we believe about this industry

The energy market for organisations is structurally opaque. Suppliers have no commercial incentive to simplify bills or proactively flag when a customer is overpaying. We think the right response is to build a business explicitly on the client's side of that equation. We access ten or more suppliers per tender, challenge suppliers directly when they are wrong and stay involved throughout the life of a contract rather than disappearing after renewal.

We are small by design

Every client has a named portfolio manager. That person reads your bill, takes your call and is accountable for the outcome. No call centres, no ticket queues, no account handover every six months.

The name

Better Connected means exactly what it says. Better connected to the market. Better connected to your data, your bills, your consumption and your contract terms. And better connected to you. Not a portal, a person who knows your account and answers the phone.